I went to many dealerships looking for the right truck. After weeks of back and forth, Gabe was by far the best sales rep I worked with. He heard my needs from the start, found the right vehicle for the right price, and had the proper amount of follow-up. If you go to Carl Black, make sure to ask for Gabe!

Fair and honest service. Priced better than other area dealerships.

I recently took my vehicle to Carl Black of Kennesaw for repair. I own a 2012 Chevy Malibu. I needed the passenger front wheel bearing to be replaced. I was somewhat surprised when they gave me a list of items of repairs and or services that needed to be completed. The price they quoted me for the repair was substantially higher than I anticipated. I remove my wheels monthly to clean them. I removed my wheels shortly after taking my vehicle to Carl Black and one of the lug nuts, the rear passenger wheel, broke as I was removing it. As soon as I applied pressure to the lug nut, I knew it was cross threaded. As the lug nut came off, the tip of the wheel stud came off along with the lug nut. This is significant because a list of repairs that were recommended was the rear brakes to be serviced. That included having the rotors turned, new brake pads installed because the break pads currently installed on my vehicle only had a millimeter of pad left. The only way to give that detailed of diagnosis was to remove the wheels. There is no way to come to that determination by looking through the wheel at the rotors and break pads. Especially the interior break pad. I took my vehicle back to Carl Black to explain to them what happened in hopes that they would repair the broken lug nut. Of course they did not. The service advisor, which shall go unnamed, consulted with the technician who conducted the inspection of my vehicle who claimed that he never removed my rear wheels. My question is, how do you give someone that detailed of a recommendation to replace my rear breaks and have the rotors turned if you don’t remove the wheels. They are requiring me to pay for the damage they caused to my vehicle. On top of that, I found other damage caused by the lift. Not minor damage but significant damage that as it occurred the technician would have to know. The damage was so severe, I could not jack my vehicle until the damage was repaired. I’m not sure why they were so careless with my vehicle. Maybe because the age, being a 2012, but to me, my vehicle is special to me. It is paid for and it has been good to me. I’m just taken aback by this entire situation was handled. To add insult to injury, I ended up taking my vehicle to another repair facility to have the wheel bearing replaced at considerably less than what was quoted to me by Carl Black. I am just left feeling hurt and disappointed. Is this how they treat their customers, and veterans?

The best vehicle purchasing experience I’ve ever had!!! Our salesman, Michael, was phenomenal!!! Carl Black has earned a customer for life!!!

The experience with Carl Black - and specifically Gabe Hillyer as my sales representative - was top notch. They were thorough, appropriately persistent and have followed through on everything I have requested. I look forward to having a long-term relationship with Gabe and Carl Black!

I travel for work and try and make it a point to have my service done by the dealership it's purchased from. It's like family here.

As always, my service advisor Andre Grammer, went above and beyond to ensure that I was completely satisfied with the service and repairs to my vehicle. It is refreshing to know that there is still someone I can trust in an industry where customer service is becoming almost non-existent. Kudos to Carl Black GMC for retaining such a top quality employee such as Mr Grammer. Because of him, I will continue to trust you with my future repairs.

I recently took my Chevy truck in for a oil change. Laurie was very friendly and thorough. She said it might take 1.5 hours. It took 15 minutes. I highly recommend.

I just purchased a 2025 GMC YUKON from Carlos and was very pleased at the entire purchase experience. I was an out of State buyer and they made it extremely easy to complete the transaction and drive my beautiful SUV home. The dealership staff were all professional and had a “no gimmicks” approach, which I loved.

Andre is kind and informative. Thankful they could fix my car. They took the time to figure out the mystery issue with my car and always kept me in the loop. You will not regret going with Carl Black Chevrolet Buick GMC! They are the best and very professional!

Jason Ellis always takes good care of me in the service dept.

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership!

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership!

Don’t take your car here for service. They are not trustworthy and will overcharge. They charged me a $100 to diagnose a bad negative battery terminal plus an additional $200 to replace the $20 part. Worst of all they did not fix the underlying cause of a simple intermittent starting issue.

The commercial truck service “Kevin and Steve” are kind, courteous and know what they are doing.

Excellent atention and service

I had an Exceptional experience at Carl Black Kennesaw. I had been having problems with my vehicle & had already spent an arm and leg on repairs, but they were able to assist me with getting in a brand new car paying around the same price that I was paying for my 10+ yr old vehicle that had about 185,000 miles on it. Gabe Hillyer was absolutely awesome! He was able to get me in a new car that fit me, that was within my budget, and in a timely manner. He got me in and out. I really appreciate him. He was personable, thorough, honest, and very knowledgeable about every vehicle he showed me. Emmanuel and Alex was awesome too. They were both professional and they were able to get my monthly payments down, below my budget. When I'm ready to buy again, I will definitely be back to get another car. 100% recommend.

Drove from Charlotte NC thought the process would been a little faster. I had my own finaning most everything had been worked out the day before like the price of the truck i bought. But I had an issue that there was only one key fob when your paying over $50,0000 for a truck you would expect 2. Yes the truck i bought was used but still over $50,000 there should be 2 key fobs. Carlos was awesome to deal with very nice and polite. The truck exceed my expectations being a 2022. Honestly the 4 stars is i didnt think they handle the issue i was having very well and we were tired. Not going to go into detail what matters in the end they made us happy and i would make the 10hr drive again to buy a car from them. A BIG THANK YOU to Carlos and the team at Carl Black Chevrolet Kennesaw.

I wanted to share my heartfelt gratitude concerning my experience at Carl Black Kennesaw. Our salesman Gabe was outstanding! He was extremely knowledgeable, kind, thorough and helpful in assisting with the purchase of or 2025 Buick Enclave. He negotiated and advocated on our behalf to secure the best price for our purchase. Gabe took the necessary steps and time to make sure we were fully informed of all the technology and equipment of our new vehicle. He even assisted us with transferring our items from our trade-in to our new vehicle. To sum it all up Gabe took excellent care of us and provided outstanding care and customer service and I am confident in recommending Gabe and Carl Black Kennesaw to anyone in need of a car.

Service team outstanding Job as Matt Gill and Bryan Walls did great job of getting me scheduled and provided top notch service . I would have to say this is an example of it was worth the wait as when I scheduled to install an a tonneau cover for my Ev Hummer truck which I purchased at CarI Black parts Josh Turpin great service from parts department the part arrived the next day I wanted the installation the same day but had to wait on a service appointment but Guys did an outstanding Job Thank You definitely worth the wait

Very easy overall buying experience. From test drive to signature, it was only about an hour. That quick process is exactly what I was looking for and puts every other dealership experience I have had to shame.

The staff was great! From the sales man, manager, lot manager, finance person, I had a great experience. It was my second vehicle with Carl Black and I'll be back.

I agree with a lot of the other reviews. Do not take your vehicle there for service of any kind! They are not trustworthy. Talked me into replacing an engine in my truck and how I would be good for years... Came back 6 months later and they quoted me $13,000 for a new transmission, new power steering and new brakes. They do not communicate at all and take no accountability

Great people , great service !

Matt Gill made my service appointment a seamless experience. Grateful for that!