Staff
Louis Spaeth
Management
Michael Zimmerman
Management
Jon Ziegler
Management
Rajea Forrest
Sales Manager
Alex Garcia
Sales
Sapphire Givihan
Finance Manager
Martin Ugoji
Sales
Emmanuel Elder
Sales Professional
William Bird
Sales Professional
Darren Fichter
Management
Troy Myers
Sales
Jeff Fuller
Finance Manager
Ken Pope
Finance Manager
Eric Packer
Sales consultant
Stephen DeCastro
Sales and Leasing Professional
Jo Smith
Sales Manager
Ermari Ferguson
Sales and Leasing Professional
Joe Shipta
Commercial/Fleet Sales Professional
Christine Reynolds
Sales Consultant
Tori Martinez
Sales
Daniel Price
Commercial Sales
Mike Kuhn
Sales consultant
Tyler Whaley
Sales Consultant
Kevin Flores
Sales Professional
Sarah Knight
Sales Professional
Nicholas Degelorm
Sales Consultant
Brian Mobley
Sales Professional
Aryam Salguero
Fleet Sales
Michal Sixel
Sales Professional
Louis Spaeth
Management
Oct 20, 2022
Dishonest, add ridiculous charges on to the bill of sale
Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black!
Oct 16, 2022
Recently purchased Brand New 2023 Tahoe on 9/8/2022;
Recently purchased Brand New 2023 Tahoe on 9/8/2022; Truck was drive able for 1 week before it went into the shop. Please note, our vehicle is still in the shop till this day and don't know when the part will arrive. We were told that is was the sensor and someone else told us that it is the injector pipe that needs to be replaced. We spoken to Louis Spaeth (sales manager) and he advised us to trade the vehicle in. They wouldn't do an even trade and tried to charge us even more for the vehicle. They blotched (sales agent-Jennifer) our paperwork. All we want is for the dealership to do us right and fix the brand new vehicle with no miles and/or buy the vehicle back at no cost to us.
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Feb 11, 2021
Very friendly and knowledgeable. Would buy another...
Very friendly and knowledgeable. Would buy another vehicle from this dealership. Overall a good experience. A little pushy on the extended warranty part of the deal.
Feb 02, 2021
Clean and efficient dealership, not pushy, listening to...
Clean and efficient dealership, not pushy, listening to the customer and understanding their needs and budget. Staff was extremely friendly, even if they weren’t working with you on your deal. I bought a GMC Acadia
Michael Zimmerman
Management
Dec 14, 2021
Dealership seemed ok at first, we made the decision to...
Dealership seemed ok at first, we made the decision to buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we took it to a tire shop and it one tire had multiple holes in it. My wife contacted the salesman who talked with Michael Zimmerman, Michael said she waited to long to contact them so they wouldnt do anything about it. I myself have called to talk to Michael twice and still no call back, I called and asked to speak with the general manager and he has not returned my phone call. I will never do business with carl black ever again. All they care about is suckering you in and taking your money after that they do not care. I guess thats how business is done this day.
Feb 17, 2021
All the people at Carl Black GMC were very courteous and...
All the people at Carl Black GMC were very courteous and very professional services. I will recommend this dealership to all of my friends and family
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Feb 14, 2021
I was able to work out a fair deal on a new Acadia...
I was able to work out a fair deal on a new Acadia without all the drama-professional approach. Good people and attentive processing made it a nice transaction.
Feb 12, 2021
Great costumer service the staff was awesome.. Sapphire...
Great costumer service the staff was awesome.. Sapphire was the best Eric was one of the most outgoing salesman I ever met went out of way to make it happen Outstanding 🙏 Thanks Carl Black Love my New Truck
Jon Ziegler
Management
Feb 19, 2021
Great friendly atmosphere, Pablo A. was very helpful in...
Great friendly atmosphere, Pablo A. was very helpful in assisting me with my new 2020 Chevy Trax purchase. Looking for a new car visit Carl Black Chevrolet!
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Feb 01, 2021
Everything was great, from the beginning of walking in...
Everything was great, from the beginning of walking in the dealership to leaving the customer service was amazing! All of my questions were answered. Thank you! Im very happy and satisfied.
Feb 01, 2021
I was pleasantly surprised with the professionalism, and...
I was pleasantly surprised with the professionalism, and courteousness of this dealership, especially the salesman named Martin. He was extremely helpful in helping choose the vehicle I wanted and a very nice man.
Jan 25, 2021
In spite of the current epidemic issues the selection...
In spite of the current epidemic issues the selection process along with the purchase process went well. I appreciate Pablo Avila's effort to make the transition pleasant. I would recommend his assistance to anyone in the market for a new vehicle.
Rajea Forrest
Sales Manager
Jan 04, 2023
No one will respond to my internet request.
No one will respond to my internet request. I finally had to call. They won't give me prelim numbers on a new vehicle that I want to trade in and I'm 3 hours away so they want me to bring it in and stand around while they low ball me. The woman at the dealership didn't care and wasn't interested in me trying to purchase a new Tahoe. I cannot see the window sticker on the car and she argued with me over a feature that is an OPTION telling me it is standard - uh, no. Terrible. Imagine if I have this much trouble trying to purchase a $66,000 vehicle what it will be like if I ever have an issue with it. So that's a negative for me.
Oct 20, 2022
Dishonest, add ridiculous charges on to the bill of sale
Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black!
May 05, 2021
Worst experience I've ever had trying to buy a car. Took...
Worst experience I've ever had trying to buy a car. Took several hours to respond to my internet request. Repeatedly asked to be texted and they just emailed me. After almost 9 hours to get all the information, I finally got it. After a short conversation with the WORTHLESS Sales Manager, I told him I was going to think about it and would call him back. This was at 8:50 pm. I emailed at 11:00 pm and told them I would take it. At 10:15 a.m I called and spoke to the same Sales Manager who said he would call me back shortly. 3:05 p.m. I still haven't heard from him. If I could rate this experience with a negative number, I would
Feb 16, 2021
Great service. Very professional sales staff. Very...
Great service. Very professional sales staff. Very impressed!! Look Forward to making a purchase again. They were quick to get back to me on all my needs.
Feb 16, 2021
We had a great experience and loved how no one rushed us...
We had a great experience and loved how no one rushed us in choosing our vehicle and took their time for us to be happy!! Very much satisfied and would definitely recommend to friends and family. Thank you Tyler for all your help you where amazing !! We loved our 2021 GMC CANYON !!
Alex Garcia
Sales
Dec 09, 2021
The service department has a lot to be desired where it...
The service department has a lot to be desired where it takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hour wait
May 31, 2021
My family bought a Buick yesterday, he was so friendly...
My family bought a Buick yesterday, he was so friendly and helpful. He helps a lot of customers at the same time, he’s busy but still make us comfortable and gave us a good price, too.
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Feb 11, 2021
Carl Black did an amazing and painless job in getting us...
Carl Black did an amazing and painless job in getting us into our new Buick. Alex was patient and considerate in everything that we were looking for out of our new Buick. Thanks again!
Feb 10, 2021
The sales person Alex García was one of the best and best...
The sales person Alex García was one of the best and best professional person ever treated me. He is the best seller I will definitely buy again
Sapphire Givihan
Finance Manager
Jun 26, 2021
I was ripped off by Carl Black Chevrolet, when I called...
I was ripped off by Carl Black Chevrolet, when I called the dealer back to let him know that what he sold me wasn't what he said it was, he replied you bought it, you might as well enjoy it. The manager refused to call me back. They are small time used car scam artists. NEVER BUY FROM CARL BLACK!
Feb 19, 2021
Great friendly atmosphere, Pablo A. was very helpful in...
Great friendly atmosphere, Pablo A. was very helpful in assisting me with my new 2020 Chevy Trax purchase. Looking for a new car visit Carl Black Chevrolet!
Feb 18, 2021
Great customer service. My family has been dealing with...
Great customer service. My family has been dealing with Carl black for years. My first new purchase and I will continue being loyal. Thanks again.
Feb 16, 2021
We had a great experience and loved how no one rushed us...
We had a great experience and loved how no one rushed us in choosing our vehicle and took their time for us to be happy!! Very much satisfied and would definitely recommend to friends and family. Thank you Tyler for all your help you where amazing !! We loved our 2021 GMC CANYON !!
Feb 12, 2021
Great costumer service the staff was awesome.. Sapphire...
Great costumer service the staff was awesome.. Sapphire was the best Eric was one of the most outgoing salesman I ever met went out of way to make it happen Outstanding 🙏 Thanks Carl Black Love my New Truck
Martin Ugoji
Sales
Feb 02, 2021
Clean and efficient dealership, not pushy, listening to...
Clean and efficient dealership, not pushy, listening to the customer and understanding their needs and budget. Staff was extremely friendly, even if they weren’t working with you on your deal. I bought a GMC Acadia
Feb 01, 2021
I was pleasantly surprised with the professionalism, and...
I was pleasantly surprised with the professionalism, and courteousness of this dealership, especially the salesman named Martin. He was extremely helpful in helping choose the vehicle I wanted and a very nice man.
Jan 29, 2021
The staff was friendly. Martin was not pushy and I...
The staff was friendly. Martin was not pushy and I respect that. From start to finish I had a good experience. Would recommend Carl Black.
Jan 25, 2021
My service visit today was awesome. Sean was great and...
My service visit today was awesome. Sean was great and really went out of his way to make sure that my problem was taken care of and all the proper paperwork submitted under my warranty. He was good about keeping me updated on the timing of my repairs and could not have been nicer and more professional.
Jan 11, 2021
Nick and Jon worked this over the phone so that when I...
Nick and Jon worked this over the phone so that when I walked in, all I had to do was approve the vehicle and pay and sign! Amazing service.
Emmanuel Elder
Sales Professional
Feb 09, 2021
The salesmen at Carl Black Chevrolet were amazing!! I...
The salesmen at Carl Black Chevrolet were amazing!! I LOVE my Traverse! Very quick and easy experience. Will Byrd is a great young salesman. Thanks
Feb 01, 2021
Great experience. No pressure. No hassles! We went in...
Great experience. No pressure. No hassles! We went in looking for something that better met our needs and Boom! Our sales rep actually listened to us.
Dec 18, 2020
Carl Black provides an excellent, easy assistance in...
Carl Black provides an excellent, easy assistance in purchasing a vehicle. This is our seventh or eighth purchase from them. We had a great buying experience!
Dec 16, 2020
Ermari was above and beyond one of the best salesman I...
Ermari was above and beyond one of the best salesman I have in years. He is very knowledgeable and went out of his way to help me with loaner cars until my truck came in. I ended up after three weeks of waiting on my new truck not the fault of Carl Black purchasing a new truck elsewhere. I felt bad after all that he had done to help me and I will return to Carl Black again soon.
Nov 28, 2020
Needed a car, paid a little more than expected but the...
Needed a car, paid a little more than expected but the value was worth it. Very satisfied. Love the car and will continue with Carl Black in the future.
William Bird
Sales Professional
Feb 16, 2021
Everyone I dealt with at Carl Black Chevrolet Kennesaw...
Everyone I dealt with at Carl Black Chevrolet Kennesaw was very friendly. The salespeople were informative, but not excessively pushy. This was a very smooth and pleasant car buying experience.
Feb 09, 2021
The salesmen at Carl Black Chevrolet were amazing!! I...
The salesmen at Carl Black Chevrolet were amazing!! I LOVE my Traverse! Very quick and easy experience. Will Byrd is a great young salesman. Thanks
Dec 30, 2020
Worst customer service experience ever, I asked a manager...
Worst customer service experience ever, I asked a manager to call me , no call , they called 10 times a day when trying to make a sale once they got my business and I asked for a call regarding and issue they won't to to me!
Dec 18, 2020
Will Bird and the sales team were very accommodating and...
Will Bird and the sales team were very accommodating and helpful in the entire process. The entire experience was very satisfying. I'm a CPA and understand service and its value and will be recommending Carl Black to friends and clients.
Nov 11, 2020
This is the second car I have purchased from Carl Black...
This is the second car I have purchased from Carl Black both times it has been a great experience. A very friendly courteous staff. No pressure sales team that got me the car I wanted!
Darren Fichter
Management
Feb 01, 2021
Great service finding a truck for our company. Joe also...
Great service finding a truck for our company. Joe also spoke to my superintendent to make him comfortable with the model truck we were thinking of purchasing.
Jan 25, 2021
Greatest dealership of all time! I wish they sold my...
Greatest dealership of all time! I wish they sold my dream car I would know exactly where to go! They’ve helped grow my business more than I can imagine thru this Pandemic. Thank you guys!
Jan 01, 2021
Smoothest and quickest vehicle purchase I have ever...
Smoothest and quickest vehicle purchase I have ever experienced. Christine Reynolds is my kind of sales person. We were in and out in under an hour and a half.
Jan 01, 2021
The overage service was great. The shortest time at a...
The overage service was great. The shortest time at a dealership from start to finish. Would recommend them to any one. Thank you for making it a good experience.
Jan 01, 2021
Excellent customer service; accommodating, professional,...
Excellent customer service; accommodating, professional, organized. Everything I’d expect from a top tier sales company with long-term, loyal employees. We return time and again and always receive the same, incredible buying experience.
Troy Myers
Sales
Feb 01, 2021
Very helpful and not pushy or forceful they respect the...
Very helpful and not pushy or forceful they respect the customer they don’t hound you on the phone. Honest and do what they say they will.
Jan 10, 2021
I went to Carl Black just to see my situation with my...
I went to Carl Black just to see my situation with my existing corolla 2019 and loan . Troy was extremely helpful and understanding of my need since the beginning. Troy called me the next they with a proposal and i got my new GMC with and excellent deal. Thank you Troy and the cark black Team.
Nov 12, 2020
Great place to shop for a new vehicle! Richard Priester...
Great place to shop for a new vehicle! Richard Priester is the best! His assistant was great as well! Carl Black is the best dealership around!!
Oct 22, 2020
Everyone I came into contact with made me feel at home...
Everyone I came into contact with made me feel at home (even during a pandemic). I made my wishes very clear at the onset of our meeting and everyone met my expectations.
Oct 21, 2020
Great experience all together! Thank you all! I will be...
Great experience all together! Thank you all! I will be returning if I ever need another car. Looking forward to working with you all again in the future if need be!
Jeff Fuller
Finance Manager
Feb 15, 2021
Great experience, thoroughly helped.Was quick and easy,...
Great experience, thoroughly helped.Was quick and easy, no hassle. Everyone was kind. Helped me find my perfect car that met my needs, lifestyle, and price range!
Jan 29, 2021
The staff was friendly. Martin was not pushy and I...
The staff was friendly. Martin was not pushy and I respect that. From start to finish I had a good experience. Would recommend Carl Black.
Jan 07, 2021
The process was easy, everyone was very helpful, with...
The process was easy, everyone was very helpful, with special mention to Alex García, who explain the main features of the vehicle and answered all our questions to the point
Jan 01, 2021
We were very pleased of the service we received from the...
We were very pleased of the service we received from the moment we got to Carl Black to the moment we left. Thank you for a great, and easy experience with buying our Chevy Colorado, which we love so very much. Tim and Tina Musto
Dec 21, 2020
Wes was very helpful and forthright about the truck....
Wes was very helpful and forthright about the truck. Very efficient on answering any questions I had. Finance got me a better deal than credit union offered
Ken Pope
Finance Manager
Feb 16, 2021
Everyone I dealt with at Carl Black Chevrolet Kennesaw...
Everyone I dealt with at Carl Black Chevrolet Kennesaw was very friendly. The salespeople were informative, but not excessively pushy. This was a very smooth and pleasant car buying experience.
Feb 09, 2021
The salesmen at Carl Black Chevrolet were amazing!! I...
The salesmen at Carl Black Chevrolet were amazing!! I LOVE my Traverse! Very quick and easy experience. Will Byrd is a great young salesman. Thanks
Jan 25, 2021
Very professional. Very friendly. Enjoyed working with...
Very professional. Very friendly. Enjoyed working with Dale. Overall a terrific experience. Will be buying future vehicles at Carl Black. Very impressed. Love my truck.
Jan 23, 2021
Feliz de encontrar una persona hispana, nos hizo sentir...
Feliz de encontrar una persona hispana, nos hizo sentir que nos conocíamos de siempre, fue muy fácil que entendiera nuestra necesidad, muy amigable y atento
Jan 18, 2021
Angel did a wonderful job making my daughter and I feel...
Angel did a wonderful job making my daughter and I feel comfortable. Carl Black employs the best people to make the deal. Ken did a great job making sure the paperwork was understandable. I would highly recommend Carl Black for anyone looking for a new or used vehicle
Eric Packer
Sales consultant
Feb 01, 2021
Great service finding a truck for our company. Joe also...
Great service finding a truck for our company. Joe also spoke to my superintendent to make him comfortable with the model truck we were thinking of purchasing.
Jan 25, 2021
Greatest dealership of all time! I wish they sold my...
Greatest dealership of all time! I wish they sold my dream car I would know exactly where to go! They’ve helped grow my business more than I can imagine thru this Pandemic. Thank you guys!
Jan 01, 2021
Smoothest and quickest vehicle purchase I have ever...
Smoothest and quickest vehicle purchase I have ever experienced. Christine Reynolds is my kind of sales person. We were in and out in under an hour and a half.
Jan 01, 2021
Excellent customer service; accommodating, professional,...
Excellent customer service; accommodating, professional, organized. Everything I’d expect from a top tier sales company with long-term, loyal employees. We return time and again and always receive the same, incredible buying experience.
Dec 31, 2020
Chris Reynolds is a sales NINJA!!! From start to finish...
Chris Reynolds is a sales NINJA!!! From start to finish everything SHE was responsible for was top notch! The used car department is a different story.. I know what the trade value should have been but I'm used to the used car guys low-ball tactics. I would have preferred a straight answer on the trade value vs the cheesy reasoning used to drop the trade value $1500 (i.e. because you're trading as part of the deal, your TAVT is $1,500 less so were giving you $1,500 less on trade). Weak.....very weak! Other than that everything was Peachy!
Stephen DeCastro
Sales and Leasing Professional
Feb 02, 2021
We had a great experience. Our sales person was friendly...
We had a great experience. Our sales person was friendly and understanding of what we wanted. No pressure. The dealership is very clean. Everyone was really nice.
Feb 02, 2021
All around AWESOME experience!My salesman was Stephen...
All around AWESOME experience! My salesman was Stephen DeCastro and the finance/paperwork guy was Jeff. They were both friendly, helpful and professional and will both be referred to friends and will be sought out by my family and myself in the future 😁🥂I LOVE MY NEW 2021 GMC ACADIA DENALI!!!♥️
Jan 27, 2021
Great experience on my 3 car in 8 years. Your company as...
Great experience on my 3 car in 8 years. Your company as always been a friendly , fair pricing, and unbelievable service department each time. See you on my next purchase!! Thx again
Jan 25, 2021
Very responsive and willing to work with you. This was...
Very responsive and willing to work with you. This was my second purchase from the dealership I’ll be back for my next purchase as well.
Jan 18, 2021
Stephen and Sapphire made my entire experience a great...
Stephen and Sapphire made my entire experience a great one. Stephen brought the car to me and Sapphire worked magic with the financing. I appreciate how easy they made the process and the pace of mind that came with it. Highly recommend. Tell Stephen that Melissa sent you.
Jo Smith
Sales Manager
Dec 17, 2020
People were very helpful and friendly. Took the time to...
People were very helpful and friendly. Took the time to explain most things on vehicle and made a great suggestion for dinner. Also made us feel welcome
Oct 22, 2020
Everyone I came into contact with made me feel at home...
Everyone I came into contact with made me feel at home (even during a pandemic). I made my wishes very clear at the onset of our meeting and everyone met my expectations.
Aug 24, 2020
I’ve been a customer of Carl Black for over 20 years...
I’ve been a customer of Carl Black for over 20 years because they have the most friendliest and best costumer service in the industry
Aug 23, 2020
Xenia Jones was nice to deal with and so was Emmanuel...
Xenia Jones was nice to deal with and so was Emmanuel Elder. Joe Smith was also helpful. I am still not sure that they weren’t quite honest about the bottom line price on our Denali. It should have been $2k less than it was, if it was the same truck as the first one we were supposed to get. The first ones start price was 80k the second one's start price was 78k. A bit shady if you ask me. We purchased a new 2020 Denali diesel truck. It wss not an option on the choices below. Therefore, I marked Chevy.
Jun 30, 2020
The only place to buy a Car or Truck !!
One great dealership. They work very hard to get the deal worked out. Mr. Ferguson took great care of me to make sure everything was right. Carl Black has the best service department also.
Ermari Ferguson
Sales and Leasing Professional
Feb 02, 2021
My wife and I were very pleased with service we received...
My wife and I were very pleased with service we received from Emarie. He helped us find exactly the car we wanted at a price that was almost within the budget we had set. His attention after the sale was even more impressive.
Jan 13, 2021
Sharon, John, and Emari are great. Thank you! The buying...
Sharon, John, and Emari are great. Thank you! The buying process was simple with little pressure, but provided the guide ace needed to make for a great purchase.
Dec 18, 2020
Fake people with a terrible business model. The only...
Fake people with a terrible business model. The only reason I purchased a truck here is to get 7,500$ off a turbo diesel. Lied to my face about offering me the overnight test drive and buy the next day. Had me fill out all the paper work and then 3 hours later claimed I could not take the car home until I paid for it. The next day I paid cash for the entire car. Shows who really follows through on their offers. The sales manager rajea was extremely rude and discriminatory.
Dec 17, 2020
People were very helpful and friendly. Took the time to...
People were very helpful and friendly. Took the time to explain most things on vehicle and made a great suggestion for dinner. Also made us feel welcome
Dec 16, 2020
Ermari was above and beyond one of the best salesman I...
Ermari was above and beyond one of the best salesman I have in years. He is very knowledgeable and went out of his way to help me with loaner cars until my truck came in. I ended up after three weeks of waiting on my new truck not the fault of Carl Black purchasing a new truck elsewhere. I felt bad after all that he had done to help me and I will return to Carl Black again soon.
Joe Shipta
Commercial/Fleet Sales Professional
May 06, 2022
Wow!
Wow! I just about gave up on this dealership because of the response on 3 calls with 3 different salespeople. Typical New Yorker that I am, I got angry and wrote a slamming email. Low and behold.... Joe responds promising me the world. Yeah right. He apologized for his coworkers and said he would do it all and make it happen. Called me back about 4.2 minutes later and said I have your truck parked right outside my office. I said I'd be there in about 90 minutes after he told me I did not have to go the the showroom but to come back to the commercial vehicle building. OK, I'll bite. We ran down, met with Joe, saw the truck (the other 3 sales reps told me it was gone, sold, off the lot) and amazingly enough, here it was. All it took was someone to get up off their butt, walk the lot, find the truck, call the person that ordered it to see if they still wanted it and voila, they said no so guess what? We are driving a new 2020 GMC Sierra that took less that 2 hours from arrival to closing, signing off on the deal and out the door. I bought a truck from them in 2019, at the main dealership and it took over 6 hours, several arguments and me walking out with the sales manager chasing me. Sooooo if you need a truck or ANY vehicle, call Joe. He can sell a car, truck, whatever and you will be handled so much better in the commercial department/building than you ever will in the main building where the sales reps are either to lazy to look or they are killing and fighting amongst themselves to get you. GO JOE! I have ordering 5 more trucks in the upcoming year for our business and Joe said he can take orders starting May 27th and from now on... it is Joe. CALL JOE - avoid the issues with the main office!!!! Great deal, explains everything, works the deal to the customers best interests and I learned some valuable information from him. He takes the time to make sure you have everything you need and all your questions answered. Old School service!!!!! Your survey below is sorely lacking though. It will not let me post until I select make but you only list Buick and Chevrolet? We bought a GMC!
Feb 01, 2021
Great service finding a truck for our company. Joe also...
Great service finding a truck for our company. Joe also spoke to my superintendent to make him comfortable with the model truck we were thinking of purchasing.
Nov 05, 2020
Joe is the man. That is all! CB CB CB CB CB CB CB CB CB...
Joe is the man. That is all! CB CB CB CB CB CB CB CB CB CB CB CB C BC BC BC CB CB
Oct 01, 2020
Joe was very professional and so easy to work with. He...
Joe was very professional and so easy to work with. He took the time to bring the vehicle to us and go over the paperwork. It took no time to make the sale, and the sale was one of the smoothest transactions.
Sep 01, 2020
A quality dealership with great hardworking sales people....
A quality dealership with great hardworking sales people. Joe Shipta worked hard to get my company the right truck for my type of business at a great price.
Christine Reynolds
Sales Consultant
Jan 25, 2021
Greatest dealership of all time! I wish they sold my...
Greatest dealership of all time! I wish they sold my dream car I would know exactly where to go! They’ve helped grow my business more than I can imagine thru this Pandemic. Thank you guys!
Jan 01, 2021
Smoothest and quickest vehicle purchase I have ever...
Smoothest and quickest vehicle purchase I have ever experienced. Christine Reynolds is my kind of sales person. We were in and out in under an hour and a half.
Jan 01, 2021
Excellent customer service; accommodating, professional,...
Excellent customer service; accommodating, professional, organized. Everything I’d expect from a top tier sales company with long-term, loyal employees. We return time and again and always receive the same, incredible buying experience.
Dec 31, 2020
Chris Reynolds is a sales NINJA!!! From start to finish...
Chris Reynolds is a sales NINJA!!! From start to finish everything SHE was responsible for was top notch! The used car department is a different story.. I know what the trade value should have been but I'm used to the used car guys low-ball tactics. I would have preferred a straight answer on the trade value vs the cheesy reasoning used to drop the trade value $1500 (i.e. because you're trading as part of the deal, your TAVT is $1,500 less so were giving you $1,500 less on trade). Weak.....very weak! Other than that everything was Peachy!
Nov 20, 2020
Great service! Will buy here all the time! Best dealer in...
Great service! Will buy here all the time! Best dealer in GA. Made the car buying experience simplified and easy. One trip to the physical dealership for each purchase!
Tori Martinez
Sales
Oct 13, 2022
This is the second time we bought a car from Chevrolet
This is the second time we bought a car from Chevrolet and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity because my husband know him , but he cheated again, he is only here to sell and make money and not to help the client and meet their expectations. Esta es la segunda vez que compramos un auto de Chevrolet y la segunda vez con este vendedor, este hombre no me dio confianza la primera vez y esta segunda vez quise darle la oportunidad porque mi esposo lo conoce, pero me volvió a engañar, solo está aquí para vender y ganar dinero y no para ayudar al cliente y cumplir con sus expectativas. Comunidad hispana no se dejen envolver por este señor.
Feb 15, 2021
Great experience, thoroughly helped.Was quick and easy,...
Great experience, thoroughly helped.Was quick and easy, no hassle. Everyone was kind. Helped me find my perfect car that met my needs, lifestyle, and price range!
Jan 27, 2021
Excellent customer service, best sales guy. Excellent...
Excellent customer service, best sales guy. Excellent explanation of vehicle features and great ability of the salesman, great personality. I am very happy with my purchase and I would recommend it to all my friends and family.
Nov 26, 2020
I been using this dealership for more than 8 years and...
I been using this dealership for more than 8 years and never been disappointed, always available to help and find what im looking for and willing to pay for, thanks
Oct 19, 2020
Torry Martínez, is amazing. He always does he’s best to...
Torry Martínez, is amazing. He always does he’s best to satisfy and meet our needs. He takes great care of my family and us!highly recommend Carl Black!
Daniel Price
Commercial Sales
Jan 01, 2021
The overage service was great. The shortest time at a...
The overage service was great. The shortest time at a dealership from start to finish. Would recommend them to any one. Thank you for making it a good experience.
Nov 25, 2020
Great selection, great customer service and I was very...
Great selection, great customer service and I was very impressed from the beginning to the end. Salesman knew his products and was very helpful and I will buy again.
Nov 19, 2020
No hassle, great dealership!!!! Easy to work with and...
No hassle, great dealership!!!! Easy to work with and fast deal. Will definitely do business with them again in future. Thank y’all for all your help.
Nov 11, 2020
Fast and easy transition. Ready to go when i arrived at...
Fast and easy transition. Ready to go when i arrived at the lot. Daniel was super easy to work with. Will recommend to anyone looking.
Sep 15, 2020
A great experience purchasing and new 2020 Chevrolet 3500...
A great experience purchasing and new 2020 Chevrolet 3500 with landscape upfit. Daniel was great to work with throughout the process. We had it delivered to us in Wichita KS which is something we haven't had done in the past. We'll definitely look to Carl Black when we're ready for additional trucks for our fleet. Thanks, Andy SLM Inc.
Mike Kuhn
Sales consultant
Feb 26, 2022
Poor customer service and they the wait times are
Poor customer service and they the wait times are ridiculous I was told I couldn’t get a car wash with my oil change the guy told me they stop doing that 10 yrs ago I told him well my when my car was bought that was included he goes on to say well you would have to wait a couple of hours mins you I got to them at 8am didn’t leave until 12pm and no car wash cause at 11:45 I was ready to and they didn’t even start my car yet so I said give me my car this is the 3rd time this happened they do not want to honor what they said at the purchase the 2nd time I went to get oil change I tried again for my crash wash waited 2 1/2 hours and then the only rinsed it off they didn’t even do the inside they are rip offs
Nov 12, 2020
Great place to shop for a new vehicle! Richard Priester...
Great place to shop for a new vehicle! Richard Priester is the best! His assistant was great as well! Carl Black is the best dealership around!!
Oct 15, 2020
I have been part a wonderful team with Carl Black...
I have been part a wonderful team with Carl Black Chevrolet since 2016 ( my first car). When I walked in I didn’t know what type of vehicle I needed; however, Alec Smith and his team was very proficient in helping to see what type of vehicle and finances that fit my needs. I have never been happier with such great service!!!
Aug 03, 2020
Many thanks to Mike Kuhn for his patience and assistance...
Many thanks to Mike Kuhn for his patience and assistance during my recent purchase at Carl Black. He hung in there and made the experience worthwhile.
May 02, 2020
It was a great experience to deal with them the salesman...
It was a great experience to deal with them the salesman show me the features about the truck an a walk around the dealership. I would recommend them to anybody great service.
Tyler Whaley
Sales Consultant
Apr 19, 2021
Tyler was amazing when I went to dealership this past...
Tyler was amazing when I went to dealership this past weekend. He did not pressure me and genuinely was making sure that me needs were first!! Highly recommend this young man and this dealership!!
Feb 16, 2021
We had a great experience and loved how no one rushed us...
We had a great experience and loved how no one rushed us in choosing our vehicle and took their time for us to be happy!! Very much satisfied and would definitely recommend to friends and family. Thank you Tyler for all your help you where amazing !! We loved our 2021 GMC CANYON !!
Kevin Flores
Sales Professional
Oct 16, 2022
Recently purchased Brand New 2023 Tahoe on 9/8/2022;
Recently purchased Brand New 2023 Tahoe on 9/8/2022; Truck was drive able for 1 week before it went into the shop. Please note, our vehicle is still in the shop till this day and don't know when the part will arrive. We were told that is was the sensor and someone else told us that it is the injector pipe that needs to be replaced. We spoken to Louis Spaeth (sales manager) and he advised us to trade the vehicle in. They wouldn't do an even trade and tried to charge us even more for the vehicle. They blotched (sales agent-Jennifer) our paperwork. All we want is for the dealership to do us right and fix the brand new vehicle with no miles and/or buy the vehicle back at no cost to us.
Sarah Knight
Sales Professional
Oct 20, 2022
Dishonest, add ridiculous charges on to the bill of sale
Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black!