Staff
Louis Spaeth
General Manager
Michael Zimmerman
Pre-Owned Sales Manager
Jon Ziegler
Chevrolet Sales Manager
Rajea Forrest
Buick and GMC Sales Manager
Alex Garcia
Sales
Sapphire Givihan
Finance Manager
Martin Ugoji
Sales
Emmanuel Elder
Chevrolet Sales Manager
Randy Erwin
Sales
Troy Myers
Sales
Jeff Fuller
Finance Manager
Stephen DeCastro
Fleet and Commercial Manager
Tori Martinez
Sales
Caleb Morgan
Service Advisor
Keyomo Butler
Sales and Leasing Professional
Carlos Criddle
Sales Professional
Raul Gutierrez
Finance Manager
Devin Hale
Sales and Leasing Professional
Jackson Hall
Sales Professional
Courtney Hardy
Sales Professional
Alex Richardson
Chevrolet Sales Manager
Mark Whittaker
Sales and Leasing Professional
Mark Anderson
Parts Counter
David Campion
Parts Counter
Jason Ellis
Service Advisor
Terry Fortson
Service Manager
Sean Foster
Service Advisor
Matt Gill
Service Advisor
Andre Grammer
Service Advisor
Laurie Major
Express Oil Manager
Jose Mendez
Service Advisor
Stephanie Patterson
Floor Manager
David Pufnock
Service Advisor
Scott Sheridan
Parts Manager
Jeff Tate
Parts Counter
Josh Turpin
Parts Counter
Evan Wagner
Fleet/Commercial Sales
Bryan Walls
Service Advisor
Alexia Zapien
Sales Professional
Louis Spaeth
General Manager
Apr 18, 2025
Friendly, and overall were great to work with, very
Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.
Oct 20, 2022
Dishonest, add ridiculous charges on to the bill of sale
Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black!
Oct 16, 2022
Recently purchased Brand New 2023 Tahoe on 9/8/2022;
Recently purchased Brand New 2023 Tahoe on 9/8/2022; Truck was drive able for 1 week before it went into the shop. Please note, our vehicle is still in the shop till this day and don't know when the part will arrive. We were told that is was the sensor and someone else told us that it is the injector pipe that needs to be replaced. We spoken to Louis Spaeth (sales manager) and he advised us to trade the vehicle in. They wouldn't do an even trade and tried to charge us even more for the vehicle. They blotched (sales agent-Jennifer) our paperwork. All we want is for the dealership to do us right and fix the brand new vehicle with no miles and/or buy the vehicle back at no cost to us.
Michael Zimmerman
Pre-Owned Sales Manager
Jul 08, 2026
I was excited to purchase my new vehicle here, but the
I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction survey call. I told the representative I was coming back to clean out my trade-in and have my new car detailed, and that I’d discuss the survey in person. When I arrived, my trade-in had already been sent away. The staff told me they would retrieve my dash cam from the wholesale lot. I left without worrying because they assured me they would get it back to me. I even have text messages from my salesperson stating: “It’s been sent to our wholesale lot so I will call them and see if they can take it out.” Fast forward more than a month, and instead of returning my property, I was offered a cheap generic dash cam from Temu as a replacement for my Anker Roav dash cam that I purchased myself. Then, to make matters worse, my salesperson later claimed he never told me I could come back for my belongings. Throughout this entire ordeal, I waited for return calls from Mr. Zimmerman and Mr. Whitaker. Neither ever called me back despite multiple promises. There were also issues with the “detail” on my new vehicle that were never resolved. The vehicle wasn’t properly cleaned, there was a handprint left on the dashboard, and there was a scratch near the shifter that I reported immediately. Those concerns were also ignored. Mistakes happen. Losing a customer’s property is unfortunate but fixable. Ignoring the customer, changing the story, failing to return calls, and offering an inferior replacement instead of making things right is what earned this review. If you buy a vehicle here, remove every single personal item before handing over your keys, because if something goes missing, don’t expect anyone to take ownership of the problem.
Dec 14, 2021
Dealership seemed ok at first, we made the decision to...
Dealership seemed ok at first, we made the decision to buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we took it to a tire shop and it one tire had multiple holes in it. My wife contacted the salesman who talked with Michael Zimmerman, Michael said she waited to long to contact them so they wouldnt do anything about it. I myself have called to talk to Michael twice and still no call back, I called and asked to speak with the general manager and he has not returned my phone call. I will never do business with carl black ever again. All they care about is suckering you in and taking your money after that they do not care. I guess thats how business is done this day.
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Jon Ziegler
Chevrolet Sales Manager
Feb 19, 2021
Great friendly atmosphere, Pablo A. was very helpful in...
Great friendly atmosphere, Pablo A. was very helpful in assisting me with my new 2020 Chevy Trax purchase. Looking for a new car visit Carl Black Chevrolet!
Feb 17, 2021
Our “go to” team for anything automotive. We simply...
Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so.
Feb 01, 2021
I was pleasantly surprised with the professionalism, and...
I was pleasantly surprised with the professionalism, and courteousness of this dealership, especially the salesman named Martin. He was extremely helpful in helping choose the vehicle I wanted and a very nice man.
Rajea Forrest
Buick and GMC Sales Manager
Apr 18, 2025
Friendly, and overall were great to work with, very
Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.
Jan 04, 2023
No one will respond to my internet request.
No one will respond to my internet request. I finally had to call. They won't give me prelim numbers on a new vehicle that I want to trade in and I'm 3 hours away so they want me to bring it in and stand around while they low ball me. The woman at the dealership didn't care and wasn't interested in me trying to purchase a new Tahoe. I cannot see the window sticker on the car and she argued with me over a feature that is an OPTION telling me it is standard - uh, no. Terrible. Imagine if I have this much trouble trying to purchase a $66,000 vehicle what it will be like if I ever have an issue with it. So that's a negative for me.
Oct 20, 2022
Dishonest, add ridiculous charges on to the bill of sale
Dishonest, add ridiculous charges on to the bill of sale such as “Carl Black Cares” package for $3000 and “Assurant RA Maint” for another $500. They will NOT REMOVE these charges! So they are making an extra $3500 in clear profit on top of the price of the vehicle that you get NOTHING for! Why would anyone pay those ridiculous fees?? Go to any other dealer than Carl Black!
Alex Garcia
Sales
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Mar 17, 2023
I will not be buying from Carl Black again.
I will not be buying from Carl Black again. I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On Jan 4 2022 I went into the dealership to place an order for a Chevrolet Suburban Z71 with the 6.2 V8. I had met with theor top salesman, Alex. I again asked if there was a mandatory dealer add over MSRP, was told no once again. We shook hands and placed the order for the vehicle. (After I left, I communicated I wanted a sunroof, we had to order a 2nd because the first didn't have a sunroof, this is relative to a later issue) 2 months later, the vehicle arrives, we go to do all the paperwork and there is the mandatory fee of $3xxx. Alex tells me we will work it off when we trade this Suburban in on the next one with the sunroof (this was at the height of used vehicle prices, they would mark it up and sell at a high price very quickly. The sunroof would still be $1500 or maybe free depending on the trade value at the time). I kept asking about the replacement Suburban, month after month they said any day. Finally was told it was "cancelled" by Chevrolet and we could try to reorder for the next year's model. The vehicle base price had increased $1500 and the used market calmed down, I would end up losing on it in the end. I elected to keep the Suburban, it just got a new engine at 28,400 miles. I should have waited and found a dealer anywhere else to get it at MSRP rather than pay the premium to a dealer 45 mins away from my house.
Dec 09, 2021
The service department has a lot to be desired where it...
The service department has a lot to be desired where it takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hour wait
Sapphire Givihan
Finance Manager
Jun 26, 2021
I was ripped off by Carl Black Chevrolet, when I called...
I was ripped off by Carl Black Chevrolet, when I called the dealer back to let him know that what he sold me wasn't what he said it was, he replied you bought it, you might as well enjoy it. The manager refused to call me back. They are small time used car scam artists. NEVER BUY FROM CARL BLACK!
Feb 19, 2021
Great friendly atmosphere, Pablo A. was very helpful in...
Great friendly atmosphere, Pablo A. was very helpful in assisting me with my new 2020 Chevy Trax purchase. Looking for a new car visit Carl Black Chevrolet!
Feb 18, 2021
Great customer service. My family has been dealing with...
Great customer service. My family has been dealing with Carl black for years. My first new purchase and I will continue being loyal. Thanks again.
Martin Ugoji
Sales
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Jun 08, 2026
The team was so helpful , Martin was awesome .
The team was so helpful , Martin was awesome . This is my second car bought with him and he made the process smooth . The finance department was amazing and quick. No one likes dropping new car money but it was overall 10 out of 10 fron start to finish
May 26, 2026
This is my second time buying a new car with Martin and I
This is my second time buying a new car with Martin and I was so pleased with his service and professionalism. He took care of me like I was family . 30 thumbs up
Emmanuel Elder
Chevrolet Sales Manager
Feb 09, 2021
The salesmen at Carl Black Chevrolet were amazing!! I...
The salesmen at Carl Black Chevrolet were amazing!! I LOVE my Traverse! Very quick and easy experience. Will Byrd is a great young salesman. Thanks
Feb 01, 2021
Great experience. No pressure. No hassles! We went in...
Great experience. No pressure. No hassles! We went in looking for something that better met our needs and Boom! Our sales rep actually listened to us.
Dec 18, 2020
Carl Black provides an excellent, easy assistance in...
Carl Black provides an excellent, easy assistance in purchasing a vehicle. This is our seventh or eighth purchase from them. We had a great buying experience!
Randy Erwin
Sales
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Jul 23, 2020
My wife and I came to Carl Black to purchase our first...
My wife and I came to Carl Black to purchase our first new vehicle after a recommendation from my father. He purchased a new truck from there when I was my sons age. Randy Erwin exemplified every attribute I hoped to encounter in this process. He listened to our needs and found us what we wanted. Sapphire Givihan was our point of contact for the financial side and even though we were the customer that stayed late she helped us to get the numbers we wanted after the vehicle was picked out. Overall Randy and Sapphire were a absolute pleasure to work with.
Jun 25, 2020
Had a great experience- LOVE my Envision. They were easy...
Had a great experience- LOVE my Envision. They were easy to work with and very accommodating! I was even allowed to take the car home for the night!
Troy Myers
Sales
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Feb 01, 2021
Very helpful and not pushy or forceful they respect the...
Very helpful and not pushy or forceful they respect the customer they don’t hound you on the phone. Honest and do what they say they will.
Jan 10, 2021
I went to Carl Black just to see my situation with my...
I went to Carl Black just to see my situation with my existing corolla 2019 and loan . Troy was extremely helpful and understanding of my need since the beginning. Troy called me the next they with a proposal and i got my new GMC with and excellent deal. Thank you Troy and the cark black Team.
Jeff Fuller
Finance Manager
Feb 15, 2021
Great experience, thoroughly helped.Was quick and easy,...
Great experience, thoroughly helped.Was quick and easy, no hassle. Everyone was kind. Helped me find my perfect car that met my needs, lifestyle, and price range!
Jan 29, 2021
The staff was friendly. Martin was not pushy and I...
The staff was friendly. Martin was not pushy and I respect that. From start to finish I had a good experience. Would recommend Carl Black.
Jan 07, 2021
The process was easy, everyone was very helpful, with...
The process was easy, everyone was very helpful, with special mention to Alex García, who explain the main features of the vehicle and answered all our questions to the point
Stephen DeCastro
Fleet and Commercial Manager
Feb 02, 2021
All around AWESOME experience!My salesman was Stephen...
All around AWESOME experience! My salesman was Stephen DeCastro and the finance/paperwork guy was Jeff. They were both friendly, helpful and professional and will both be referred to friends and will be sought out by my family and myself in the future 😁🥂I LOVE MY NEW 2021 GMC ACADIA DENALI!!!♥️
Feb 02, 2021
We had a great experience. Our sales person was friendly...
We had a great experience. Our sales person was friendly and understanding of what we wanted. No pressure. The dealership is very clean. Everyone was really nice.
Jan 27, 2021
Great experience on my 3 car in 8 years. Your company as...
Great experience on my 3 car in 8 years. Your company as always been a friendly , fair pricing, and unbelievable service department each time. See you on my next purchase!! Thx again
Tori Martinez
Sales
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Oct 14, 2022
This is the second time we bought a car from Chevrolet
This is the second time we bought a car from Chevrolet and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity because my husband know him , but he cheated again, he is only here to sell and make money and not to help the client and meet their expectations. Esta es la segunda vez que compramos un auto de Chevrolet y la segunda vez con este vendedor, este hombre no me dio confianza la primera vez y esta segunda vez quise darle la oportunidad porque mi esposo lo conoce, pero me volvió a engañar, solo está aquí para vender y ganar dinero y no para ayudar al cliente y cumplir con sus expectativas. Comunidad hispana no se dejen envolver por este señor.
Feb 15, 2021
Great experience, thoroughly helped.Was quick and easy,...
Great experience, thoroughly helped.Was quick and easy, no hassle. Everyone was kind. Helped me find my perfect car that met my needs, lifestyle, and price range!
Caleb Morgan
Service Advisor
Mar 23, 2026
Thank you for your kindness and doing what you said you'd
Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb!
Jan 12, 2026
Caleb is trustworthy, and a straight shooter.
Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise!
Keyomo Butler
Sales and Leasing Professional
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Carlos Criddle
Sales Professional
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Raul Gutierrez
Finance Manager
Jun 08, 2026
The team was so helpful , Martin was awesome .
The team was so helpful , Martin was awesome . This is my second car bought with him and he made the process smooth . The finance department was amazing and quick. No one likes dropping new car money but it was overall 10 out of 10 fron start to finish
Devin Hale
Sales and Leasing Professional
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Jackson Hall
Sales Professional
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Courtney Hardy
Sales Professional
Jul 14, 2026
Carl Black Kennesaw Buick Gmc is amazing!
Carl Black Kennesaw Buick Gmc is amazing!! We have a huge selection of inventory!! Come see us!!
Alex Richardson
Chevrolet Sales Manager
Feb 06, 2026
We recently made a car purchase on short notice when our
We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer.
Mark Whittaker
Sales and Leasing Professional
Jul 08, 2026
I was excited to purchase my new vehicle here, but the
I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction survey call. I told the representative I was coming back to clean out my trade-in and have my new car detailed, and that I’d discuss the survey in person. When I arrived, my trade-in had already been sent away. The staff told me they would retrieve my dash cam from the wholesale lot. I left without worrying because they assured me they would get it back to me. I even have text messages from my salesperson stating: “It’s been sent to our wholesale lot so I will call them and see if they can take it out.” Fast forward more than a month, and instead of returning my property, I was offered a cheap generic dash cam from Temu as a replacement for my Anker Roav dash cam that I purchased myself. Then, to make matters worse, my salesperson later claimed he never told me I could come back for my belongings. Throughout this entire ordeal, I waited for return calls from Mr. Zimmerman and Mr. Whitaker. Neither ever called me back despite multiple promises. There were also issues with the “detail” on my new vehicle that were never resolved. The vehicle wasn’t properly cleaned, there was a handprint left on the dashboard, and there was a scratch near the shifter that I reported immediately. Those concerns were also ignored. Mistakes happen. Losing a customer’s property is unfortunate but fixable. Ignoring the customer, changing the story, failing to return calls, and offering an inferior replacement instead of making things right is what earned this review. If you buy a vehicle here, remove every single personal item before handing over your keys, because if something goes missing, don’t expect anyone to take ownership of the problem.