I can truley say I was happy with my Service. The Service Advisor Laurie is always nice and helpful... I have been going to this Dealership for Awhile now. But Today I Finally broke down and got my Charger outlet and My Door Switch Fixed to Unlock My Door from the inside. My door has been not unlocking properly for about 3 years now. The Car Charger Port has been out since I had the car over 10 year's. Ago. It was so Exciting to FINALLY charge my Cell phone charge in it. I Did have to go too the Dealership 2 ...
I like the communication I received while my vehicle was was at Carl Black Chevrolet.
Great experience, fast service!
Great experience with the Carl Black sales team, they were extremely knowledgeable and polite.
The easiest car buying experience I have ever had. Extremely helpful and knowledgeable sales people. The parts department assisted me with accessories to make my new truck exactly the way I wanted it to be.
Buying from them was so simple and easy! They made sure everything was perfect!! Thanks for helping me get my dream car!
Our house has bought 3 vehicles from Carl Black. Every experience has been phenomenal. The employees are top notch and you don’t feel pressured. I would highly recommend buying a vehicle from Carl Black Kennesaw.
Sales staff was very friendly, management was extremely helpful, got through financing quickly. Enjoyed the whole purchasing process. When the time comes around for a new vehicle again, I’ll definitely be back!
Great service and a great experience!
My Service Advisor was Jose Mendez and he was fantastic to work with. He kept me aware of my vehicle needs and was able to explain the process of the repairs. He is an asset to the Carl Black Service Department which hopefully others on the team will learn from in dealing with their customers service needs.
I had an AWESOME experience at Carl Black Kennesaw! Nick, with the sales team, worked with me to get me the SUV of my dreams! It has everything I was looking for and more! When you walk in, you feel welcomed; it's truly a great atmosphere and outstanding service. Once I found the exact vehicle I wanted, Jeff in financing made the buying process smooth and seamless. Special thank you to Joe is sales! Seriously, if you're looking for great vehicles, spectacular service and terrific deals, do yourself a favor and go to Carl Black Kennesaw! Thank you ...
Excellent turn around on service for my truck
Made appointment. Vehicle accepted and completed all within stated times. Very pleased,
It was quick. Great customer service truly a wonderful experience
I was told that it would take up to 2 hours to get to to my car. I needed a oil change and tires rotations but it only took an hour to complete the service on my 🚗 car. Knowing it was back up from the line in front and in back of me. Thanks!!
Shawn checked me in promptly and Richard serviced my car quickly, even before promised. I was very happy with my experience.
Sean was awesome! My car was towed there and Sean kept in communication with me. He is great.
The service advisor was very friendly. He was able to get me in and out for an oil change.
My problem was taken care of in a timely manner. Sean was very professional in his dealings with us.
Thank you so much to Jose for the awesome service and getting us the best deal for our new truck! Will definitely be back when it's time to upgrade our next vehicle.
Angel was our salesman. He was terrific! Very smart and personable. He was very helpful and made the experience so easy. I would recommend him to my friends. I'll look him up to buy my next car. Carl Black had better hold on to him.
Thank you Carl Black for the best experience I ever had, they put the deal together for me with in minutes....
I was at Carl Black at 10:00 for my appointment to have my oil changed they finally got my vehicle ready at 1:00 left there pick my wife up that was shopping across the street we went to eat and we left the restaurant the truck began to smoke and sputter down the road call Carl Black they said bring it back which we did straight back found out that it had 12 quarts of oil in it instead of eight it's in a code in the computer and they said that the they were going to pull the plugs out because ...
I love this place. I have purchased 3 vehicles at the Kennesaw location. If you are in the market definitely ask for Alex Garcia, he sold me all 3 vehicles. Alex knows his stuff. He has great customer services skills and he is quick to get you in and out and enjoying the new sweet ride.
Tyler was amazing when I went to dealership this past weekend. He did not pressure me and genuinely was making sure that me needs were first!! Highly recommend this young man and this dealership!!
Lori is awesome
Jason was kind and very helpful. Thank you
Jason Ellis was very professional in the service department. Very attentive every step of the way.
It was a very smooth process, all the way from driving in to the lot and leaving with a new car. Will definitely recommend them. Since I had looked at this car earlier, I didn’t have many technical questions, but the few I had he could answer on.
Andre Grammer is great. Super service. Thank you.
I enjoy working with Matt Gill
Everything went well, no hang ups, and I got my vehicle back in a timely manner.
Sean foster he did great with communication about my vehicle very friendly.
Excellent experience. My salesman Mr. Head walked me through the process being kind and honest through the entire deal. I got the vehicle I wanted at the price I wanted.and my monthly payments as well. First time purchasing a brand new vehicle and I’m glad I chose this dealership!
Megan was great to work with!
Went in for a particular car and they found it for me
Bought a 2021 GMC Sierra AT4 from them today. They were extremely fair and not pushy like most dealerships. Walked out satisfied with the price of the New truck and the trade in value of my old one. Definitely would recommend.
Edward Jones was the best sales rep ever! He got us the vehicle we wanted and we drove off with it that day! Nothing I would change about the experience
Alex Garcia was the salesman that helped me. He was very nice and has a very great attitude. Both times I went it was very late in the evening and even then they always treated very kind. My husband and I appreciate their hard work and are very satisfied.
Excellent customer service. I feel like they went the extra mile for me.
your service personnel was very polite and courteous Carl Black has to be good anytime l drive all the way from Lithonia,Ga to buy your vehicle and have it service there !
We were traveling back from Florida and woke up in the morning at a local hotel to find the tire on our vehicle going flat. We stopped in at the dealership right at 8. They got us right in, found the nail and plugged the tire. It was a Ford (my mother-in-law's car, I am a GM guy), they also notified us of a recall on the vehicle. They did all this for no charge and in less than an hour. We had 10 more hours home, so you can obviously see how much we appreciated everything. You local folks are ...
Stephen DeCastro and all other staff were professional and very helpful This is my second work truck in 3 month from this dealer and this sale person.
My service advisor was great! Friendly , knowledgeable and the service was fast. I will always come back to Carl black
Good service not great. Rotated my tires had leak in one of them and didn't let me know
I was getting an oil change and tire rotation.My wait time was only 25minutes. Great service.
In coming in yesterday, every single person that I came in contact with was so incredibly nice and helpful. They wanted to make sure that I was happy and comfortable. They answered all my questions. It has been a very emotional time and they were very understanding of that. I will be back to buy ALL of our future cars with Carl Black. I could go on and on about the customer service I received yesterday from everyone including Louis, Nick, Sapphire and Joe. Thank you all. You will never know how much it means!
Everyone was very friendly and the purchasing was quick
Mike did a great job providing me with the information I needed and requested. He and the rest of the staff were very helpful and friendly.
Angel and Nick and the finance gentleman was awesome. I'll tell all my friends about carl black
Got me in, did the work, and got me out within the time quoted
Great service department, in and out fast
Super great service and good prices, the people at the desks are very polite
Great customer service and excellent ❤ care.
My advisor Jason is the best. Excellent customer service
I always love getting serviced here. They are always professional and one of the reasons I chose my SUV was because I wanted to continue receiving services from this location. Patrick is always a pleasure to encounter as well as Tom.
This was our second time here. The first time Emari helped us and he was wonderful! The second time, another salesman helped us at first, then he kind of disappeared but Emari helped us the rest of the way and made sure we had everything we needed before leaving. He’s definitely the best!
The sales manager was waiting for our arrival and introduced to Scott Willis who was very personable and knowledgable about the vehicles that we test drove. Once decided on a purchase the process was very smooth and they worked to get us in a vehicle we liked within our budget.
Alex García is the best ! I am so grateful with him for help us ,best service, we are so happy ... thanks
After visiting four (4) other dealerships, I returned to Carl Black of Kennesaw to purchase my new car because of my experience with salesman Martin Ugoji!!!! He was personable, professional, extremely patient and thorough in response to my myriad of questions! He took the time to point out the many features of the Encore and how to operate each. I really appreciated Martin's NO PRESSURE sales approach coupled with his thorough tutorial and respect for my space. I am a first time Buick owner because of him! Thanks also to the support staff.
Excellent service. Fast, thorough and friendly as always.
Went in for an oil change. Sean was great. Nice waiting area. One suggestion: have separate areas for walk-ins and appointments with clear signing. Other than that, I'll be returning for my vehicle needs.
Process was smooth and fast. They took care of me and kept me informed along the way.
Everything was seamless. Couldn’t have been better.
Laurie was very helpful and knows how to make repairs not so bad to way too get done. A big thank you to Laurie.
Very professional and excellent customer service.
Price are super expensive but work was done fast and well.
First and foremost, Eric Willis was a great help and and worked swiftly to make it a pleasant experience! Second, Carl Black had the exact car we were looking for! Thanks to Carl Black and staff!
Rodney was great! He explained details well to me and helped me figure out the best option for me. Everyone at the dealership was super nice! It almost get like I was being helped by friends or family.
Andre was the customer service representative I spoke with. He was extremely personable and expedient in getting my truck ready for service. He contacted me later to tell me the vehicle service was complete and the vehicle was ready for pick-up. I enjoyed the professional attitude he had in working with customers.
Mr. Andrea Grammer is truly professional !!
We have bought 3 cars from Joe Shipta he's great and ill keep coming back to him.
Great guys you there working on our fleet, would definitely recommend to other companies
Very simple, I found a car at the price I was comfortable of paying online. Did everything via phone and email and came in to sign the paperwork. Then drove off in my new Bolt EV. Painless. I am not a fan of sitting in the dealership for hours on end so this was a very good experience for me.
Got a great deal from Steve DeCastro on our Silverado 2500 HD diesel High Country! Great customer service, friendly and knowledgeable of the vehicles we tested. Love our truck!! Highly recommend Steve if you are in the market for a vehicle.
Sean in service took care of getting my car into the service schedule as quickly as possible........Just 2 days after diagnosing the problem. This was based on my schedule. work was completed while I waited........about 2 to 3 hours. Price was pretty standard. I am highly rating Carl Black's service department. Planning to have more work done there soon!!!!!!
My husband and I had a wonderful experience purchasing a GMC Sierra at Carl Black. Our salesperson was Nick Degelorm and was just the best!
Great people to deal with.
Matt Gill and the tech that worked on my traverse kept me up to date the whole way through! I couldn't have asked for better customer service. I would highly recommend anyone to buy from this dealership. I will definitely be coming here again for service and our next vehicle.
Andre is an amazing advisor, and the tech that worked on setting my car for track use worked magic to get the car set up as close to GM suggested, as possible.
They were professional and courteous. I also liked the waiting area.
Steve is excellent and the service was great.
Jason in Services very professional
Dale was awesome. He answered all our questions and made buying a truck a wonderful experience. Wr have more cars to buy in the future and I will come to Dale.
Great friendly atmosphere, Pablo A. was very helpful in assisting me with my new 2020 Chevy Trax purchase. Looking for a new car visit Carl Black Chevrolet!